Our Privacy Policy
ast Update Date: June 26, 2026
Our Commitment to Your Privacy Protecting your personal and health information is one of our highest priorities. We are committed to maintaining the confidentiality, integrity, and security of your protected health information (PHI) in accordance with applicable federal and state laws.
This Privacy Policy explains how we collect, use, disclose, and safeguard your medical information and outlines your rights regarding your health records.
Information We Collect
We may collect the following information:
Personal identification information (name, address, date of birth, phone number, email) Insurance information
Medical history and treatment records
Prescription information Laboratory and diagnostic test results
Payment and billing information
Emergency contact information
How We Use Your Information
We use your health information to:
Provide medical diagnosis, treatment, and follow-up care
Coordinate care with other healthcare providers
Process insurance claims and billing
Schedule appointments and communicate with you regarding your care
Meet legal, regulatory, and accreditation requirements
Improve the quality of our healthcare services
Sharing Your Information
We may disclose your protected health information when permitted or required by law, including:
To healthcare providers involved in your treatment
To your health insurance company for payment purposes
To healthcare operations necessary for quality improvement and practice management
As required by federal, state, or local law
To public health authorities when legally required In response to valid court orders or subpoenas
When necessary to prevent a serious threat to health or safety
We will not sell your personal health information.
Your Privacy Rights
You have the right to:
Access and obtain copies of your medical records
Request corrections to inaccurate or incomplete information
Request restrictions on certain uses or disclosures of your information
Request confidential communications by alternative means or at alternative locations
Receive an accounting of certain disclosures of your health information
Obtain a copy of our Notice of Privacy Practices
File a complaint if you believe your privacy rights have been violated
We will not retaliate against you for filing a complaint.
Electronic Communications
If you choose to communicate with our office by email, text message, or patient portal, you acknowledge that electronic communications may have certain privacy risks.
We take reasonable measures to protect electronic communications but cannot guarantee absolute security. Appointment reminders, billing notifications, and other healthcare-related communications may be sent electronically with your consent where required.
Security Measures
We maintain administrative, technical, and physical safeguards to protect your health information, including:
Secure electronic medical record systems
Password-protected computer access
Encryption where appropriate
Employee confidentiality training
Access controls limiting information to authorized personnel
Secure disposal of confidential records
Patient Responsibilities
Patients are encouraged to:
Provide accurate and complete information.
Notify us promptly of changes to contact or insurance information.
Protect the confidentiality of patient portal usernames and passwords.
Inform us immediately if they believe their health information has been improperly disclosed.
Questions or Privacy Concerns
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:
Privacy Officer: Brandon Broome, MD
Medical Office: San Antonio Orthopedic Specialists
Address: 225 E. Sonterra Blvd, Ste 220 San Antonio, TX 78258
Phone: (210) 614-5100
Email: customersvc@saorthospecailists.com
Changes to This Policy We reserve the right to update this Privacy Policy as necessary to comply with legal requirements or improve our privacy practices. Updated versions will be available at our office and, if applicable, on our website. By receiving care at our practice, you acknowledge that you have been provided access to our Notice of Privacy Practices and understand how your health information may be used and disclosed as permitted by law
TEXTING TERMS & CONDITIONS
1. These terms and conditions apply to SMS text messages sent by San Antonio Orthopaedic Specialists. These messages can be recurring (e.g. Inquiry Responding) or one-time (e.g. Monthly Promotions).
2. You can cancel the SMS service at any time. Just text “STOP” in response to the text message you received. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from that particular short code. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again. .
3. If at any time you forget what keywords are supported, just text “HELP” to the text message you received. After you send the SMS message “HELP” to us, we will respond with instructions on how to use our service as well as how to unsubscribe.
4. Data obtained from you in connection with this text messaging service may include your mobile phone number, your carrier’s name, and the date time and content of your messages and other information you provide to San Antonio Orthopaedic Specialists as part of this service. San Antonio Orthopaedic Specialists may use this information to contact you and provide services you request from San Antonio Orthopaedic Specialists. San Antonio Orthopaedic Specialists may also use this information as described in the subscription list you’ve enrolled in. San Antonio Orthopaedic Specialists may use an automatic dialing system to deliver text messages to you. If you have questions regarding our privacy practices, please read our privacy policy at https://saorothospecialists.com/privacy-policy
5. As always, message and data rates may apply for any messages sent to you from us and to us from you. The maximum number of messages per month you will receive will vary based on the subscription list you’ve enrolled in. If you have any questions about your text or data plan, it is best to contact your wireless provider.
6. San Antonio Orthopaedic Specialists will not be liable for any delays in the receipt of any text messages. Delivery is subject to effective transmission from your network operator.
7. If you have questions regarding how San Antonio Orthopaedic Specialists collects, uses, shares, and protects guest information, please read our San Antonio Orthopaedic Specialists privacy policy.